Shipping Policy

At Celestraa, we aim to deliver your favorite pieces to your doorstep quickly, safely, and reliably.

Order Processing Time

• All orders are processed and dispatched within 24–48 hours (excluding Sundays and public holidays).

• You will receive an email or SMS with tracking details once your order is shipped.

Delivery Time

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

• Please note: Delivery timelines may vary slightly based on location, courier delays, or during peak festive seasons.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use this link to track the real-time status of your delivery.

Delivery Issues

In rare cases of delay, lost shipment, or incorrect address:

• Please contact us at support@celestraa.com within 7 days of your expected delivery date.

• If the parcel is undelivered due to incorrect address or unavailability, re-shipping charges may apply.

Important Notes

• Please double-check your address and contact details before placing your order.

• We are not responsible for delays caused by natural disasters, courier strikes, or unforeseen events.

For any shipping-related queries, feel free to contact us at support@celestraa.com we’re always happy to assist you.